Customer Experience Strategy

Turning customer experience into measurable business outcomes.

20+ years

Strategy, implementation and leadership experience

10+ years

Corporate customer experience leadership

Award-Winning Experience

CX, customer service and CRM programs

End-to-end Expertise

From diagnosis to roadmap and implementation

Consulting services that turn customer experience into business value

Magister Consulting supports organizations across two connected areas:

Building the company-wide capabilities required to differentiate through customer experience, and
Strengthening the customer-facing functions that deliver value every day.

We build the company-wide capabilities to differentiate

From assessing your current position to defining and implementing a roadmap, we help build the organizational capabilities required to make customer experience a competitive advantage.

Assess Your CX Maturity →

Understand where you are today

CX Maturity Assessment

Holistic Assessment Across 7 Focus Areas and 28 Dimensions to Uncover Growth Opportunities

Develop Your CX Roadmap →

Define the change required

CX Strategy & Roadmap

Brand Promise-CX Strategy Alignment and Roadmap for Successful CX implementation

Strengthen CX Governance & Execution →

Mobilize the organization

CX Governance & Execution

Establishing the Metrics, Structure and Processes to Implement CX Strategy & Roadmap Effectively

We strengthen the customer-facing functions that deliver value

Create Value From Data →

Turn customer data into value

Customer Data Strategy

Design of the System Landscape and Governance Model for a Data-Driven CX

Rethink Your Contact Center →

Create value through every interaction

Contact Center Optimization

Contact Center That Creates Value Both for the Customers and the Bottom Line

Build Your VoC Program →

Build continuous customer dialogue

VoC Program Development

Voice of Customer Program for Insightful Decision Making

Improve Sales Conversion →

Convert investment into more sales

Sales Funnel Management

Upstream and Downstream Funnel Performance Management Practices, Tools and Metrics

We improve the strategies, management practices and organizational capabilities within four critical value-delivery areas, turning CX differentiation into stronger customer relationships and business performance.

Let’s turn your customer experience priorities into progress

Request a Meeting

Tell us where you are today and what you want to achieve. Together, we can explore how Magister Consulting can support your next steps.

See where your CX and CRM capabilities stand

Assess your organizations current position in approximately 15 minutes.

Receive a free, tailored report identifying your strengths and priority development areas within a few minutes.

CX Maturity
Self-Assessment

Assess how your organization defines, deliver, and drives customer experience across strategic direction, execution, and culture.

✔ 15 questions

✔ Approximately 15 minutes

✔ Free report tailored to your company

✔ Delivered by email in less than 5 min.

Start the CX Self-Assessment

Assess your CRM governance, customer engagement capabilities, and supporting technology environment as part of one integrated view.

✔ 20 questions