Services

The Magister Approach

Magister is a consulting firm specializing in customer experience (CX) strategy, CX maturity assessment, CX transformation planning and execution. We also bring deep expertise in CRM architecture, Voice of Customer (VoC) program development, and contact center performance optimization—helping organizations turn customer insight into measurable impact.

Built on extensive leadership experience, strategy, and business development, Magister is a dynamic and insightful partner. We focus on aligning brand promise, leadership accountability, and CX initiatives to help businesses embed customer-centricity as a sustainable source of competitive advantage.

Customer Experience (CX) Maturity Assessment

Holistic Assessment Across 7 Focus Areas and 28 Dimensions to Uncover Growth Opportunities

CX Strategy & Roadmap Development

Brand Promise-CX Strategy Alignment and Roadmap for Successful CX implementation

CX Program Governance & Execution Advisory

Establishing the Metrics, Structure and Processes to Implement CX Strategy & Roadmap Effectively

Customer Data Strategy & Governance

Design of the System Landscape and Governance Model for a Data-Driven CX

Voice of Customer (VoC) Program Development

Voice of Customer Program for Insightful Decision Making

Contact Center Establishment and Performance Optimization

Contact Center That Creates Value Both for the Customers and the Bottom Line

Sales Funnel Management

Upstream and Downstream Funnel Performance Management Practices, Tools and Metrics